Practice Manager: Leanne Black
Leanne is responsible for the smooth and efficient running of the Surgery and the administration of the Practice. If you wish to make any enquiries or have a comment about the service we provide she will be happy to help.
Our Reception Team
Our Team of Receptionists are your first point of contact. When telephoning for medical attention the Receptionist may ask you for a few details, to help you see or talk to the right Clinician. All Reception Staff are fully trained and ask for these details in order that we can help you in the most appropriate way. Our Receptionists are very busy at certain times of the day and we ask that you be patient. They ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the Practice running smoothly. They are here to help you.
Sometimes you may need to be asked for further details. The Receptionist is not being nosey and is bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and Staff are vigilant in ensuring that only essential information is made known to other Practice Staff.
Receptionists are the engine room of the Surgery, doing a wide range of administrative jobs, answering telephone calls and greeting patients at the counter. At times there may be slight delays so please be patient until they can attend to you.
