Prescriptions

How do I order repeat prescriptions?

Repeat Prescriptions can be ordered:

• In Person: please complete a prescription order form then post it into the prescription box located outside on the wall by the front door
• Online: You can order your repeat prescription online through Patient Access. Please contact reception to get your personnel account log in ID.
• By Telephone: Prescriptions can be ordered between 09:30-11:30 and 14:30-16:30 daily using the dedicated line: 028 8744 0990

Telephone Prescription requests can be made by telephoning the dedicated Repeat Prescription Line: 028 8744 0990 between 9:30am and 12:30pm (Requests made outside this time will not be processed)

PLEASE ALLOW 48 HOURS FOR COLLECTION.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

Further information about Prescriptions from nidirect.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication. On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.

If a hospital consultant recommends you start medication you will be issued with a letter. Once this has been left into reception we will require 24 Hours (1 full working day)until the prescription is ready for collection.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, Nurse Prescriber or Practice Pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please refer to the annual medication guide below which you can download or view.

Medicine Leaflet have you had your medication review

Non-Repeat Items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Prescriptions: Further Advice

It’s important to take prescription medicines as directed by your doctor or pharmacist. Always follow the advice you are given, and use your medication correctly. This advice is also important to remember if you are a carer responsible for managing someone else’s medicines.

Further information available from nidirect